My first visit was to have my pet groomed and am thrilled! Being nervous to start, she was totally content to stay when I returned. A lovely store and friendly staff!
Very friendly staff. Prices are moderate, better than the large chains for sure. Will try their grooming services soon.
I have had a grooming appointment for two weeks for my Bichon. His appointment was for 3:30 PM. I arrived at 3:15. She had dogs everywhere. One in a huge cage on the customer side of the counter, one on the table and three barking in the back. She was alone. Told me her water pressure is low and because of that was backed up. I offered to come back. Was assured not a problem......OK. What WAS a problem was that my dog was shaking with such fear I had never seen him do that before. HE NEEDED TO BE TAKEN TO THE BACK!!!! She kept on grooming the the one on the table. I walked around the store......came back. Still waiting...still my dog is shaking.....then the owner of the one in the cage in front comes in,lets her dog out, my Bichon is almost pooping himself...they "chat". I leave. She finally leaves. I go in ...finally. Now it is past 3:30....I ask does she want me to leave, stay.....what? WHAT IS GOING ON? She pulls his paperwork from the prior groom with someone else.....I tell her I do not want a poodle shave on the face and paws again. Let's even that out and do a little off here and there.....She is now down on the floor.....do I want this? Do I want that? I tell her I have no idea! JUST GROOM HIM! I am leaning over and my head is exploding . Why am I now here THIRTY FIVE MINUTES??? She then says she does not feel comfortable grooming my dog because.....ready for this? I don't know what I want done! I am paying HER to groom him! Why should I know clipper numbers, etc. IN all 8 years I have had this dog I have never encountered such an idiot! I would not expect her to come into my classroom and I ask her what I should teach! I was too upset to drive home and had to sit in my car for awhile. My dog is filthy and needs to be groomed! I will post everywhere physically possible NEVER to use these grooming services from ANY Petsense. Should be called NONSENSE! How dare you treat a customer like this!
I just had the absolute worst experience at this Lake Wylie, SC location to the point I left in tears!
Love this little store! Convenient to belmont! Always find great quality collars for my dogs! The high end food I feed my dogs was 40% off last time I was in so very happy about that!
My daughter and I went to schedule a grooming appointment for my dog and afterwards she wanted to look at the kittens for sale. All of the kittens immediately came to the gates crying for attention which didn't surprise me too much at that moment, but, I finally saw that all of the kittens and cats were completely out of food, had no water and their litter boxes were a mess. They clearly hadn't been taken care of for some period of time. No wonder they were so desperate for attention! I couldn't find anyone in the store so I told the groomer and she didn't seem happy to hear the cats/kittens seemed neglected so she went to get the manager from his office up front. The manager, AJ, what a joke he is for a manager. Instead of handling the problem quickly and feeding the cats/kittens, he went on to say it's "so and so's job on such and such day(s) to take care of the cats"... and then said he "checked them this morning". Um no, you didn't, all of the cats didn't chug a bowl of water in a few hours and make that much a mess in the litter boxes. The groomer then scolded him like a child for not taking care of the cats and AJ turned around and walked back to his office like he could care less about the cats and their well being. The groomer then went to take care of the cats and feed them, thankfully. If you're going to adopt animals out, you should at least take care of them and give a s**t about them! Shame on you all!
Petsense is a US Pet Store based in Lake Wylie, North Carolina. Petsense is located at 221 Latitude Ln #105, Lake Wylie, SC 29710, USA.
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